Introduction

At BotClap, we recognize that your trust is our most valuable asset. This Privacy Policy explains how BotClap ("we", "us", or "our") collects, uses, discloses, and safeguards your information when you use our WhatsApp engagement platform and related services ("Services").

Key Definitions

• BotClap ("BotClap", "we", "us", or "our") refers to the company providing the Services.
• Personal Data means any information relating to an identifiable individual.
• Customer refers to any business entity using our Services under contract.

About BotClap

BotClap is a WhatsApp Business engagement platform that enables businesses to:

• Automate customer communications
• Manage marketing campaigns
• Integrate with business systems via our secure cloud infrastructure

We are committed to protecting all Personal Data processed through our Services, whether for our own purposes or on behalf of our Customers.

Data Collection & Use

We collect information to:

1. Provide Our Services

We process:

• User names, email addresses, and phone numbers
• WhatsApp message content (temporarily stored for delivery)
• OAuth credentials for integrated services

Storage & Security:
All data is encrypted and stored in secure cloud servers (AWS/GCP). Message content is automatically deleted after 30 days.

2. Business Operations

We use data for:

• Account management and billing
• Customer support
• Service improvements and analytics

3. Marketing Communications

With consent, we may contact you about:

• Product updates
• Service offerings
• Promotional content

You may opt-out anytime using the unsubscribe link in emails or by contacting us.

Data Sharing & Disclosure

We only share data when necessary:

Scenario	Details
Service Providers	Trusted partners assisting with hosting, analytics, and support
Legal Compliance	When required by law or to protect our rights
Business Transfers	In case of merger, acquisition, or asset sale

Your Rights

You have the right to:

• Access your Personal Data
• Request correction or deletion
• Restrict processing
• Data portability
• Withdraw consent

To exercise these rights, please contact our Data Protection Officer at privacy@botclap.com.

Security Measures

We implement:

• AES-256 encryption for data at rest and in transit
• Regular security audits
• Role-based access controls
• SOC 2 compliant infrastructure

Cookies & Tracking

We use cookies to:

• Authenticate users
• Analyze service usage
• Improve website functionality

You can manage preferences through your browser settings, though disabling cookies may affect service functionality.

Children's Privacy

Our Services are not designed for users under 16. If we discover such data has been collected, we will promptly delete it.

Policy Updates

We may update this policy periodically. The "Last Updated" date at the top indicates when changes were made.

Contact Us

For privacy-related inquiries:
Email: privacy@botclap.com
Address: Data Protection Officer, BotClap, 70-80 Upper St, Norwich NR2