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Last Updated: June 17th, 2025
At BotClap, we recognize that your trust is our most valuable asset. This Privacy Policy explains how BotClap ("we", "us", or "our") collects, uses, discloses, and safeguards your information when you use our WhatsApp engagement platform and related services ("Services").
BotClap is a WhatsApp Business engagement platform that enables businesses to:
We are committed to protecting all Personal Data processed through our Services, whether for our own purposes or on behalf of our Customers.
We collect information to:
We process:
Storage & Security:
All data is encrypted and stored in secure cloud servers (AWS/GCP). Message content is automatically deleted after 30 days.
We use data for:
With consent, we may contact you about:
You may opt-out anytime using the unsubscribe link in emails or by contacting us.
We only share data when necessary:
| Scenario | Details |
|---|---|
| Service Providers | Trusted partners assisting with hosting, analytics, and support |
| Legal Compliance | When required by law or to protect our rights |
| Business Transfers | In case of merger, acquisition, or asset sale |
You have the right to:
To exercise these rights, please contact our Data Protection Officer at privacy@botclap.com.
We implement:
We use cookies to:
You can manage preferences through your browser settings, though disabling cookies may affect service functionality.
Our Services are not designed for users under 16. If we discover such data has been collected, we will promptly delete it.
We may update this policy periodically. The "Last Updated" date at the top indicates when changes were made.
For privacy-related inquiries:
Email: privacy@botclap.com
Address: Data Protection Officer, BotClap, 70-80 Upper St, Norwich NR2
Last Updated: June 17th, 2025
BotClap offers a 14-day free trial with full access to our Basic Plan features, including chatbot flows. No credit card is required to start your trial, and you won't be charged automatically when the trial ends.
After the free trial, if you choose to subscribe to any paid plan, all payments are non-refundable. You may cancel your subscription at any time to prevent future charges.
All BotClap services including subscription plans, WhatsApp conversation credits, add-ons, and third-party integrations are non-refundable due to the nature of digital services and immediate costs we incur.
If you experience persistent technical issues preventing service use, contact our support team. Verified issues may qualify for a partial or full refund at our discretion.
Report any unauthorized transactions immediately. Verified cases will receive full refunds.
You may cancel anytime, with changes taking effect at the end of your billing cycle. No prorated refunds are provided for partial months.
Submit refund requests to support@botclap.com with transaction details and reason for request. We typically process requests within 7-10 business days.
We may update this policy periodically. Continued use of our services constitutes acceptance of the current policy.